» Frequently Asked Questions
CK Parts Machinery Co., Ltd.
Below are common questions about CK Parts Machinery Co., Ltd., our sourcing service, product range, quotation process, quality options and shipping support.
What does CK Parts Machinery Co., Ltd. do?
CK Parts Machinery Co., Ltd. is a China-based sourcing and supply chain service company for construction machinery, mining machinery and earthmoving equipment parts.
We help overseas customers source hydraulic system parts, drivetrain parts, engine parts, electrical components, repair kits and other spare parts through supply chain resources in China.
Are you a factory or manufacturer?
CK Parts is not limited to one single factory or one single product line.
We are a sourcing and supply chain service company. This allows us to help customers check different parts resources, compare suitable options and source different types of machinery parts according to part number, machine model, quality requirement, delivery time and budget.
Do you have a physical store?
CK Parts mainly operates as a sourcing and supply chain service company. Our focus is on parts checking, supplier coordination, quotation, order follow-up and international shipping support.
Customers can contact us online by WhatsApp or email for quotation and sourcing support.
What machinery parts can you source?
We can help source many types of machinery parts, including hydraulic system parts, drivetrain parts, engine parts, electrical components, repair kits, sealing parts, undercarriage parts and wear parts.
Common products include hydraulic pumps, main control valves, final drives, travel motors, swing motors, gearboxes, engine parts, sensors, controllers, solenoid valves, seal kits and repair kits.
Are you only supplying excavator parts?
No. Our service is not limited to excavator parts.
We support parts sourcing for construction machinery, mining machinery and earthmoving equipment, including excavators, wheel loaders, bulldozers, motor graders, mining trucks, dump trucks, drilling rigs, cranes, pavers and other heavy-duty machinery.
Are you only focused on Caterpillar and Komatsu?
No. Caterpillar and Komatsu are important brands we support, but CK Parts is not limited to these two brands.
We also support parts sourcing for Hitachi, Volvo, Hyundai, Doosan, Kobelco, JCB, Liebherr, SANY, XCMG, LiuGong, Zoomlion, SDLG, Shantui and other major machinery brands.
Which hydraulic brands or component brands can you help source?
We can help check hydraulic components related to Kawasaki, Rexroth, KYB, Nabtesco, Nachi, Eaton, Parker, Danfoss, Linde and other hydraulic system brands.
Availability depends on the specific part number, model and supply chain resources.
Can you supply genuine parts?
For some part numbers and brands, genuine parts may be available.
Please send us the part number, machine model and quantity. We will help check availability and quote according to the actual supply situation.
Can you supply OEM replacement or aftermarket parts?
Yes. Depending on the product, we can help check OEM replacement and aftermarket options.
These options are often suitable for customers who need repair and maintenance parts with reasonable cost and practical availability.
Can you supply remanufactured parts?
For some hydraulic pumps, motors, valves and related components, remanufactured options may be available.
Please send the part number, machine model, photos and quality requirement. We will help check whether a remanufactured option is suitable and available.
Can you help if I do not know the part number?
Yes. You can send us the machine model, machine serial number, nameplate photo, old part photos or product dimensions.
Our team will help check possible matching options based on the information provided.
What information is needed for a fast quotation?
For a faster quotation, please send:
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Part number
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Machine brand
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Machine model
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Quantity
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Product photos or nameplate photos
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Destination country
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Required quality level
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Shipping requirement
The more information you provide, the faster and more accurately we can check suitable options.
Why do you ask for photos or nameplates?
Machinery parts can look similar but may have different specifications. Photos and nameplates help us check the part more accurately.
For hydraulic pumps, motors and valves, nameplate photos are especially useful for confirming the correct model or part number.
Can you check parts by old photos?
Yes. Old part photos can be helpful, especially when the part number is missing or unclear.
Please send clear photos from different angles, including labels, plates, ports, mounting positions and any visible numbers.
Can you help check a complete parts list?
Yes. You can send us your parts list by WhatsApp or email.
Please include part numbers, machine models, quantities and required quality levels. We will help check item by item and provide quotation details when available.
Do you accept small orders?
Yes. We can support small orders when the parts are available.
Many of our customers are repair workshops, distributors and equipment service companies who need both urgent single parts and regular multiple-item orders.
Do you support bulk orders?
Yes. For distributors, fleet maintenance companies and regular buyers, CK Parts can help check bulk order options and combine multiple products into one shipment when possible.
Can you provide product photos before shipment?
Yes. Product photos, part number confirmation and packing details can be provided before shipment when available.
This helps customers confirm visible product details before delivery.
How do you help reduce wrong part risk?
We help reduce wrong part risk by checking part numbers, machine models, nameplate photos, old part photos and customer requirements before quotation.
For uncertain items, we may ask for more information before confirming the order.
What is your delivery time?
Delivery time depends on product availability, quantity, quality option and shipping method.
Some parts may be available quickly, while special parts or hard-to-find items may need more time for checking and preparation.
Please send us your request, and we will confirm the estimated delivery time in the quotation.
What shipping methods do you support?
CK Parts supports international shipping by express, air freight and sea freight.
Common options include DHL, FedEx, UPS, air cargo, sea shipment and customer’s own forwarder.
The best shipping method depends on product weight, volume, urgency and destination country.
Can I use my own forwarder?
Yes. Customers can use their own forwarder if preferred.
Please provide the forwarder contact information and shipping instructions after order confirmation.
Which countries do you ship to?
We can support shipment to many countries and regions, depending on the shipping method and product type.
Customers from Asia, the Middle East, Europe, Africa, South America, North America and Oceania can contact us for shipping checking.
What payment methods do you accept?
Payment terms depend on the order amount, product type and cooperation situation.
Please contact CK Parts for quotation and payment details based on your specific order.
Can you help source hard-to-find parts?
Yes. CK Parts can help check hard-to-find parts through different supply chain resources in China.
Please send us as much information as possible, including part number, machine model, old photos, nameplate photos and quantity.
Can you provide warranty?
Warranty conditions depend on the product type, quality option and supplier policy.
Before order confirmation, we will communicate the available warranty information when applicable.
Do you provide technical support?
CK Parts mainly provides parts sourcing and checking support.
We can help check part numbers, machine models, photos and available replacement options. For installation, repair and machine troubleshooting, customers should consult qualified technicians or service engineers.
Why should I work with CK Parts instead of contacting suppliers one by one?
Many machinery parts come from different suppliers, warehouses and specialized channels in China.
CK Parts helps customers save time by checking multiple resources, comparing suitable options and combining different parts into one sourcing process when possible.
How can I contact CK Parts?
You can contact CK Parts by WhatsApp or email.
Contact Person: Frank
WhatsApp: +86 158 7471 3373
Email: info@caterpillar-komatsu.com
What should I send first when contacting you?
Please send your part number, machine model, quantity, photos and destination country.
If you do not know the part number, send clear old part photos or nameplate photos. CK Parts will help check suitable options.
Contact CK Parts
If you need construction machinery, mining machinery or earthmoving equipment parts from China, contact CK Parts for sourcing support.
Company: CK Parts Machinery Co., Ltd.
Contact Person: Frank
WhatsApp: +86 158 7471 3373
Email: info@caterpillar-komatsu.com
Address: No. 36, Zhuji Road, Zhuji Street, Tianhe District, Guangzhou, China
Send us your part number, machine model or photos. We will help check suitable options and provide a quotation.
Construction, Mining & Earthmoving Machinery Parts Sourcing Partner in China Copy©2026 | CK Parts Machinery Co., Ltd.